Problem solving Phonak: hearing aid does not work at all
1ST STEP: CHANGE BATTERY
Before beginning with trouble-shooting, please make sure that the battery you are using is new.
Please put on your hearing aid for testing the functionality after changing the battery.
2nd STEP: REPLACE THE SILICON DOME AND THE FILTER
First grab the dome and pull it until it uncouples from receiver. Then use Cerustop filter stick to remove the old filter and place a new one.Functionality test
Please put on your hearing aid for testing the functionality after changing dome and filter. If there is no improvement, please proceed with next step.
3rd STEP: CHECK RECEIVER AND BATTERY CONTACTS FOR DAMAGE
It is possible that the receiver - the cable connecting the amplifier with your hearing aid - has experienced some damage.
Another reason could be broken battery contacts in the battery chamber. Please open the battery chamber and make sure that the contacts which are attached at both sides inside the hearing aid are intact. Proceed with next step.
4th STEP: CONTACT US
Please contact us and tell us about your findings. In case something is broken a replacement will be needed. If you cannot find the reason after doing previous steps, we will try to find a solution together.
Please contact us below or call us directly: 03-20356774.