Problem solving Phonak: hearing aid sounds too quiet or distorted

1ST STEP: CHANGE BATTERY

Before beginning with trouble-shooting, please make sure that the battery you are using is new.

Functionality test
Please put on your hearing aid for testing the functionality after changing the battery.


2nd STEP: REPLACE THE SILICON DOME AND THE FILTER

First grab the dome and pull it until it uncouples from receiver. Then use Cerustop filter stick to remove the old filter and place a new one.

Functionality test
Please put on your hearing aid for testing the functionality after changing dome and filter. If there is no improvement, please proceed with next step



3rd STEP: EAR CHECK

It is possible that your ear is currently blocked. You should see a doctor who can clean up your ear. 

Functionality test
Please put on your hearing aid for testing the functionality 
after having your ear checked by an ENT. If there is no improvement, please proceed with next step

4th STEP: CONTACT US

Please contact us and tell us about your findings. In case something is broken a replacement will be needed. If you cannot find the reason after doing previous steps, we will try to find a solution together.

Please contact us below or call us directly: 03-20356774.

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